QCR Holdings, Inc.
  • 25-May-2022 to Until Filled (CST)
  • Technology
  • Davenport, IA, USA
  • Starting at $18.14
  • Hourly
  • Full Time

QCR Holdings is looking for a Service Desk Analyst to join our IT team! This position is responsible for meeting and exceeding customers' expectations with regard to all IT-related requests and problems submitted by the end-user and to resolve all problems and fulfill all requests professionally, accurately, within compliance guidelines and in a timely manner. The Service Desk Analyst must be customer-service oriented and proactive in anticipating and resolving problems while maximizing efficient use of technology resources. This individual will answer calls, emails, and chats coming to the IT Service Desk from all company locations and will log each call into the IT Service Management system.

Ideal candidates would have an Associate's degree in computer science, information sciences, or have relevant job experience. Must have excellent customer skills, be a team player with excellent verbal and written communication skills, have experience working directly with internal customers, and the ability to work well with others in a team-oriented environment. Must be able to perform multiple tasks and jump from one task to another as required, without loss of concentration and composure. Must also have knowledge of computer hardware, printers, mobile devices, and of Microsoft Operating Systems, Microsoft Office products, and other end-user applications. Related certificates are a plus.

QCR Holdings, Inc. is a relationship-driven organization and a multi-bank company, which services the Quad Cities, Cedar Rapids, Waterloo/Cedar Valley, Des Moines/Ankeny, and Springfield, Missouri communities through its wholly owned subsidiary banks, and also engages in commercial leasing through its wholly owned subsidiary, m2 Equipment Finance, LLC based in Milwaukee, WI.

Pre-employment credit check, background check, and drug screen is required.

Full Job Description
QCR Holdings, Inc.
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